Established in 1998

First Professional Mystery Shopping Company In Pakistan

State-Of-The-Art Online Reporting System

Member Of The Mystery Shopping Providers Association (MSPA) Since 2001

Pakistan's First NPS Certificate Resource

Automotive

Mystery Shopping

Evaluate Dealership Performance
Sales Process Assessment
Service Department Efficiency
Compliance with Brand Standards
Test Drive Experience Feedback
Lead Follow-up Monitoring
Customer Journey Insight
Competitor Benchmarking
Identify Training Gaps
Improve Customer Retention

Customer Satisfaction Survey

Measure Client Satisfaction
Improve Product Offerings
Enhance Service Department Performance
Address Client Concerns Early
Build Stronger Customer Relationships
Track Customer Expectations
Boost Referral and Retention Rates
Data-Driven Improvements
Strengthen Brand Perception
Monitor Dealership Network Consistency

Brand Compliance Audit

Ensure Consistency Across Dealerships
Maintain Quality of Service
Improve Dealership Presentation
Protect Brand Integrity
Compliance Monitoring
Identify Areas of Improvement
Enhance Customer Experience Consistency

Net Promoter Score (NPS)

Measure Customer Loyalty
Identify Brand Advocates
Reduce Churn
Customer Sentiment Insight
Benchmark Against Competitors
Enhance Customer Experience
Drive Strategic Improvements
Boost Retention and Acquisition Efforts
Monitor Loyalty Over Time
Support Data-Driven Decision Making