Established in 1998

First Professional Mystery Shopping Company In Pakistan

State-Of-The-Art Online Reporting System

Member Of The Mystery Shopping Providers Association (MSPA) Since 2001

Pakistan's First NPS Certificate Resource

Telecom

Mystery Shopping

Customer Service at Service Centers
Monitor Call Center Performance
Service Installation and Maintenance
Check Billing Accuracy and Transparency
Evaluate Product Knowledge and Upselling
Test Response Times
Monitor Adherence to Company Policies
Assess Retail Store Environment
Test Promotions and Discounts
Evaluate Customer Experience Consistency

Customer Satisfaction Survey

Measure Overall Customer Satisfaction
Identify Service Improvement Areas
Understand Customer Needs and Preferences
Improve Customer Support Services
Assess Satisfaction with Network Quality
Monitor Effectiveness of Promotions and Offers
Enhance Service Delivery and Installation
Improve Billing and Account Management
Boost Customer Retention
Inform Strategic Planning

Brand Compliance Audit

Ensure Consistent Brand Messaging
Monitor Adherence to Service Standards
Assess Uniformity Across Channels
Verify Compliance with Regulatory Standards
Evaluate Marketing and Promotional Materials
Monitor Customer Experience Consistency
Assess Employee Adherence to Brand Values
Protect Brand Reputation
Ensure Compliance with Service Contracts
Enhance Brand Differentiation

Net Promoter Score (NPS)

Measure Customer Loyalty
Identify Promoters and Detractors
Understand Key Drivers of Satisfaction
Enhance Customer Retention
Improve Customer Experience
Drive Revenue Growth
Benchmark Against Competitors
Inform Strategic Decisions
Enhance Marketing Efforts
Track Performance Over Time