Restaurant

Mystery Shopping

• Evaluate Quality of Food
• Monitor Service Quality
• Test Reservation & Seating Processes
• Evaluate Cleanliness
• Assess Wait Times
• Health & Safety Standards
• Monitor Consistency Across Locations
• Evaluate Handling of Special Requests
• Test the Handling of Complaints
• Ensure Execution of Promotions & Offers

Brand Compliance Audit

• Ensure Consistent Brand Presentation
• Maintain Food Quality & Safety Standards
• Execution of Brand-Specific Recipes
• Verify Proper Use of Branded Materials
• Compliance with Marketing Campaigns
• Protect Brand Reputation
• Consistency Across Franchise Locations
• Monitor Pricing & Promotion Compliance
• Assess Cleanliness & Ambiance Standards
• Ensure Legal & Regulatory Compliance

Customer Satisfaction Survey

• Understand Customer Preferences
• Improve Service Quality
• Enhance Menu Offerings
• Measure Satisfaction with Price vs. Value
• Optimize Ambiance & Environment
• Identify Areas for Staff Training
• Boost Customer Retention & Loyalty
• Identify Key Drivers of Satisfaction
• Address Common Complaints
• Refine Marketing & Promotions