Aviation

Mystery Shopping

• Evaluate Check-in and Boarding Process
• Monitor In-flight Service Quality
• Assess Comfort and Cleanliness of Aircraft
• Test Customer Service Responsiveness
• Monitor Security and Safety Procedures
• Evaluate Ground Services
• Test Handling of Delays and Disruptions
• Check Compliance with Luggage Policies
• Monitor Consistency Across Routes
• Test the Execution of Loyalty Programs

Net Promoter Score (NPS)

• Measure Passenger Loyalty
• Identify Key Drivers of Satisfaction
• Monitor Competitive Positioning
• Enhance Customer Retention
• Prioritize Service Improvements
• Boost Revenue through Promoters
• Track Long-term Performance Trends
• Improve Brand Image
• Inform Product and Service Development
• Enhance Employee Engagement

Customer Satisfaction Survey

• Measure Overall Passenger Satisfaction
• Identify Key Areas for Improvement
• Understand Pricing Perceptions
• Enhance In-flight Offerings
• Improve Ground Services
• Enhance Safety and Security Perceptions
• Boost Customer Loyalty
• Tailor Marketing and Promotions
• Monitor Staff Performance
• Benchmark Against Competitors