Health

Mystery Shopping

• Assess Patient-Staff Interactions
• Test Appointment Scheduling Efficiency
• Evaluate Waiting Times
• Compliance with Standards
• Evaluate Patient Intake Processes
• Test Access to Telehealth Services
• Check Availability of Medical Supplies
• Evaluate After-Hours Support
• Monitor Emergency Room Experiences
• Ensure Service Standards

Brand Compliance Audit

• Ensure Consistent Care Standards
• Verify Compliance with Health Regulations
• Monitor Staff Training & Competency
• Assess Facility Safety & Cleanliness
• Compliance with Treatment Protocols
• Protect Patient Privacy & Data Security
• Improve Medication Management Systems
• Branding & Communications Compliance
• Verify Proper Use of Medical Equipment
• Adherence to Patient Education Protocols

Net Promoter Score

• Gauge Patient Loyalty
• Identify Promoters for Patient Referrals
• Improve Patient Retention
• Understand Key Drivers of Patient Loyalty
• Benchmark Against Competitors
• Track Trends in Patient Sentiment Over Time
• Enhance Marketing & Campaigns reach
• Improve Service Delivery Models
• Foster Community Trust
• Enhance Org. Focus on Patient Care