Hospitality

Mystery Shopping

• Evaluate Guest Experience
• Check Service Delivery Across Departments
• Monitor Staff Attitude & Professionalism
• Check Room Cleanliness & Maintenance
• Assess Restaurant & Dining Experience
• Check Reservation & Booking Processes
• Evaluate Health & Safety Compliance
• Measure Responsiveness to Guest Requests
• Test Handling of Complaints
• Ensure Consistency Across Locations

Brand Compliance Audit

• Ensure Consistent Brand Representation
• Maintain Quality Standards
• Health & Safety Regulations
• Monitor Use of Brand-Specific Amenities
• Marketing & Promotional Guidelines
• Protect Against Brand Dilution
• Ensure Pricing Integrity
• Evaluate Vendor & Supplier Compliance
• Monitor Loyalty Programs
• Protect Brand Reputation